Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be in the same condition you received it — unworn, unused, with all original tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
How to Start a Return To initiate a return, contact us at torihinshaw@saddleandstone.com before sending anything back. Please include your order number and the reason for your return. Once your request is reviewed and approved, we will send you instructions and a return shipping address. Do not send items back without first receiving written authorization. Items returned without prior approval will not be accepted and will not be eligible for a refund.
Return Shipping For change-of-mind returns, customers are responsible for all return shipping costs. We recommend using a trackable shipping method. Saddle & Stone is not responsible for items lost or damaged in return transit.
Damaged, Defective, or Incorrect Items Please inspect your order upon arrival. If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at torihinshaw@saddleandstone.com. For defects that are not immediately apparent upon receipt, contact us as soon as the issue is discovered. In your message, include your order number and clear photos showing the issue. If the claim is approved, we will provide a prepaid return shipping label and resolve the issue at no cost to you.
Non-Returnable Items The following are not eligible for return:
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Items showing signs of wear, washing, or use
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Items missing original tags or packaging
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Any item marked as final sale at the time of purchase
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Gift cards
Exchanges We do not process direct exchanges. To get a different item, return the eligible item and place a new order once your return is accepted.
Refunds Once we receive and inspect your return, we will notify you whether it has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the credit. If more than 15 business days have passed since your refund was approved and you have not received it, contact us at torihinshaw@saddleandstone.com.
European Union — 14-Day Cooling Off Period If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. To be eligible, the item must be in the same condition you received it — unworn, unused, with all original tags attached, and in its original packaging. You will also need your receipt or proof of purchase. Contact us at torihinshaw@saddleandstone.com to begin this process.
Contact For all return and refund questions, email us at torihinshaw@saddleandstone.com.