Shipping policy

Order Processing All orders are processed within 1 to 2 business days of purchase confirmation. We do not process or ship orders on weekends or holidays. You will receive a shipping confirmation email with tracking information once your order has been handed to the carrier.

During high-volume periods such as holidays or sales events, processing times may be slightly extended. We will make reasonable efforts to communicate any significant delays.

Domestic Shipping (United States) Domestic orders are shipped via USPS. For select orders, we may use UPS or FedEx based on package size, weight, or delivery requirements. Estimated delivery times vary by destination and the shipping method selected at checkout.

All delivery timeframes are estimates only and are not guaranteed. Saddle & Stone is not responsible for delays caused by carriers, weather events, or any circumstances outside our control.

International Shipping We ship internationally, including to countries within the European Union. International orders are shipped via USPS International or DHL, depending on the destination country. Your order may be transferred to your country's local postal carrier for final delivery once it clears customs.

Estimated international delivery times vary by destination and typically range from 7 to 21 business days. These timeframes are estimates only and are not guaranteed. Customs processing can add additional time beyond these estimates.

Customs, Duties, and Taxes International orders may be subject to customs fees, import duties, taxes, and other charges imposed by the destination country. These charges are the sole responsibility of the customer. Saddle & Stone has no control over customs processing and cannot predict what charges may apply. We recommend contacting your local customs office before placing an order if you have questions about applicable fees.

Order Tracking Once your order ships, you will receive a confirmation email containing your tracking number. You can use this number to track your shipment directly on the carrier's website.

Lost or Stolen Packages Once an order is handed to the carrier, risk of loss passes to the customer. If your tracking shows delivery but you have not received your package, please first check with neighbors and your local post office or delivery depot. Then contact us at tori@saddleandstone.com and we will do our best to assist you. Saddle & Stone is not liable for packages confirmed as delivered by the carrier.

Incorrect Shipping Address Please verify your shipping address carefully before placing your order. Saddle & Stone is not responsible for orders shipped to an incorrect address provided by the customer. If you need to correct your address after placing an order, contact us immediately at tori@saddleandstone.com. We cannot guarantee address changes once an order has been processed.

Contact For shipping questions, email us at tori@saddleandstone.com.